Holiday Inn Express and Suites New Orleans Airport, an IHG Hotel

The staff was amazing! We were in town for the Taylor Swift concert and they decorated a welcome room with music, Complementary bracelet making stations, popcorn, and beverages. Nabeel was the best shuttle driver I've ever met! He was upbeat, extremely helpful in assisting us with finding gluten free restaurant choices (even calling spots to inquire for us). He gave fantastic info on the surrounding sights and you could tell he was truly passionate about the area. Emmanuel was wonderful as well. He checked us in quickly and over the time of our stay gave wonderful info on the area and stats on the weekends events. We even chatted football! They both really made us feel welcome and comfortable during our stay.

The front desk staff was amazing!!! the breakfast was great! We came for the the Era’s tour and they had a swiftie lounge where you could make bracelets, dance, take photos and eat popcorn!! They go ABOVE and beyond! A great place to stay with kids too that is away from the adult atmosphere of downtown!

The staff was amazing from the moment we walked in. We had a big group and the woman checking us in was patient and friendly. She knew her job well. The bag with water and chips in it was such a nice touch! The gentleman who picked us up from the airport who drove for the hotel was the best. Super friendly, knowledgeable about the area, and willing to drive us to get food. He went above and beyond for our group. I wish I would have gotten his name. We had the best experience at this hotel and highly recommend!

Breakfast exceeded my expectations.

The staff was exceptional! The front desk person - a gentleman on 6/7 around 6pm was AWESOME! The bag filled with water, chocolates and chips was so nice. He was helpful and friendly with setting us up with shutttle service in the morning and making sure we had everything we needed. Highly recommend. Great for families! Kids loved the pool. Very clean. Beds and pillows comfy.